In alignment with our overall strategic goals, we are dedicated to providing comprehensive support for our products, including engines and generator sets. Our team delivers timely on-site technical assistance and training for both domestic and international customers and agents. This includes:
We strive to promptly address product issues and resolve customer inquiries and complaints. Additionally, we offer skills enhancement training for customer and agent personnel to ensure optimal product use and maintenance.
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Our commitment to service excellence includes a technical support goal: general failures will be addressed within 24 hours.